Welcome to SANS Groups. These Terms and Conditions govern your access to and use of our website, https://sansgroups.com/, and any enquiries, proposals, or services provided by SANS Groups
SANS Groups provides creative and business services that may include branding, experience design, event-related services, corporate gifting, promotional products, customised merchandise, and other related services.
By accessing our website, submitting an enquiry, or engaging our services, you agree to comply with these Terms and Conditions, together with any applicable quotation, proposal, service agreement, or written confirmation issued for your specific project.
If you do not agree with these terms, please discontinue use of our website.
2. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
You must not:
- Use the website for any unlawful, fraudulent, or misleading purpose.
- Attempt to gain unauthorised access to our website, servers, systems, or data.
- Introduce malicious software, viruses, or other harmful code.
- Copy, reproduce, modify, distribute, or commercially exploit website content without appropriate authorisation.
- Use our website in a manner that may damage, disrupt, or impair its functionality.
- Submit false, misleading, or unauthorised information through our forms.
We reserve the right to take reasonable measures to protect our website and business against misuse, subject to applicable law.
3. Our Services
SANS Groups offers creative, branding, event-related, gifting, and other business services based on client requirements and project scope.
The services available may include:
- Brand strategy, identity, and design.
- Creative concepts and experience design.
- Event planning, coordination, and related creative services.
- Corporate gifts and customised merchandise.
- Promotional products, packaging, bags, and branded materials.
- Graphic design, digital creatives, and related marketing support.
- Other customised solutions agreed upon with clients.
The availability, scope, and delivery of each service will depend on the specific project requirements and our written proposal or quotation.
Descriptions, images, examples, and portfolio materials on our website are provided for general information and may not represent the exact deliverables, specifications, or results available for every project.
4. Enquiries, Quotations, and Project Confirmation
Submitting an enquiry through our website does not constitute a confirmed booking, purchase, or service agreement.
After reviewing your requirements, we may provide a quotation, proposal, estimated timeline, or other project details.
A project will be considered confirmed only when the applicable requirements have been agreed upon in writing and any required advance payment or booking amount has been received, as specified in the relevant quotation or agreement.
The quotation or project agreement may specify:
- Scope of work and deliverables.
- Project fees and applicable taxes.
- Payment schedule.
- Project milestones and delivery timelines.
- Revision limits and approval procedures.
- Client responsibilities.
- Cancellation, postponement, and refund conditions.
Where these website terms differ from a specific written agreement, the agreed project-specific terms will govern the relevant services to the extent permitted by law.
5. Pricing, Payments, and Taxes
All prices, quotations, and estimates will be communicated according to the scope and requirements of the relevant project.
Unless expressly stated otherwise in writing:
- Quotations are based on the specifications and quantities provided by the client.
- Additional requirements or changes may result in additional charges.
- Applicable taxes, transportation, shipping, installation, production, or third-party charges will be specified in the quotation or agreement, where relevant.
- Advance payments, milestone payments, and final payment deadlines must be followed as agreed.
- Work, production, procurement, or bookings may be scheduled or commenced after the required payment and approvals have been received.
If a payment is delayed, we may, where permitted by the applicable agreement and law, pause work or adjust the delivery schedule after providing appropriate notice.
Any payment processing fees, if applicable, will be disclosed before payment where required.
6. Bookings, Cancellations, and Refunds
For projects involving events, customised products, procurement, production, or third-party bookings, cancellation and refund conditions may vary according to the nature of the services and the commitments already made.
The applicable cancellation and refund conditions will be communicated in the relevant quotation, booking confirmation, or written service agreement.
Unless otherwise agreed in writing:
- Clients should submit cancellation or postponement requests in writing.
- Payments already made may be adjusted against work completed, products produced, materials procured, services performed, and non-recoverable third-party commitments, subject to the agreed terms and applicable law.
- Refund eligibility, where applicable, will be determined according to the specific agreement and applicable legal requirements.
- Any rescheduling request will be subject to availability, supplier commitments, and revised project requirements.
We do not guarantee that every booking or payment will be refundable. However, nothing in these terms excludes any refund or other right that cannot lawfully be excluded.
7. Changes to Project Requirements
Clients may request changes to the original scope of work, design, quantity, schedule, materials, or other project specifications.
Any requested change may affect the project cost, production schedule, delivery date, or final deliverables.
We will communicate material changes in scope, pricing, or timelines for approval where appropriate. Additional work may proceed subject to the revised terms being agreed upon.
Delays in providing information, approvals, materials, or payments required from the client may affect the agreed delivery schedule.
8. Customised Products and Creative Deliverables
Certain services may involve customised products, printed materials, branded merchandise, gifts, packaging, designs, or other project-specific deliverables.
Clients are responsible for reviewing and approving relevant proofs, designs, specifications, artwork, quantities, and other details before production or execution.
Colours, materials, finishes, dimensions, and appearance may vary within reasonable manufacturing or production tolerances, depending on the product and process involved.
We will make reasonable efforts to meet the agreed specifications. However, a reasonable variation that does not materially depart from the approved specifications will not automatically constitute a failure to deliver.
Where a material defect, error, or non-conformity occurs, the matter will be assessed according to the relevant agreement and applicable law.
9. Events and Third-Party Suppliers
Some projects may require venues, production companies, caterers, entertainers, printers, transport providers, manufacturers, photographers, or other external suppliers.
Where third-party services are involved, their availability, pricing, schedules, and terms may affect project delivery.
We will clarify our role and responsibilities in the applicable proposal or agreement. Where a third party contracts directly with the client, that third party’s contract and applicable terms will govern the services it provides.
We are not responsible for circumstances outside our reasonable control or for independent third-party acts or omissions, except to the extent that responsibility cannot lawfully be excluded or arises from our own obligations under the relevant agreement.
10. Intellectual Property Rights
Unless otherwise agreed in writing, the content published on our website, including text, graphics, logos, images, designs, layouts, portfolio materials, and other creative assets, is owned by SANS Groups or used with permission from the relevant rights holders.
You may view and use website content for personal or internal business reference. You must not reproduce, distribute, modify, publish, or commercially exploit such content without prior written permission or another lawful basis.
10.1 Client Deliverables
Ownership and usage rights relating to client-specific designs, concepts, artwork, brand assets, photographs, and other deliverables will be governed by the relevant project agreement.
Unless otherwise agreed, payment for a project does not automatically transfer ownership of every preliminary concept, unused design, working file, template, tool, or pre-existing intellectual property used in creating the deliverables.
Any transfer or licence of intellectual property rights will be subject to the agreed terms and applicable law.
10.2 Client-Provided Materials
Clients must ensure that they have the necessary rights, licences, permissions, and authorisations to provide any logos, images, text, trademarks, or other materials to us for use in a project.
Clients are responsible for ensuring that their instructions and supplied materials do not knowingly infringe the rights of third parties.
11. Portfolio and Promotional Use
SANS Groups may wish to display completed projects, designs, or event-related work in its portfolio, website, or promotional materials.
We will obtain appropriate permission or rely on another lawful basis before publicly using client materials, identifiable personal information, or confidential project information where such permission or basis is required.
Clients who have confidentiality requirements or restrictions on public disclosure should communicate them in writing before the project begins.
12. Confidentiality
We recognise that clients may share confidential business information, brand strategies, budgets, creative concepts, product specifications, or other sensitive project details.
We will take reasonable steps to protect confidential information entrusted to us and use it for the relevant business or project purposes.
Confidentiality obligations may be further specified in a separate non-disclosure agreement or project contract.
Information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law may be treated differently, subject to applicable contractual and legal obligations.
13. Accuracy of Website Information
We make reasonable efforts to keep our website information accurate and up to date.
However, website content may contain typographical errors, outdated information, omissions, or descriptions that change over time.
Information published on the website is for general informational purposes and does not constitute a binding quotation, guarantee of availability, or promise of a specific project outcome unless expressly confirmed in writing.
If you require confirmation of a service, specification, price, or delivery schedule, please contact us directly.
14. Limitation of Liability
To the extent permitted by applicable law, SANS Groups will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may lawfully be excluded.
We are not responsible for losses caused by events beyond our reasonable control, including qualifying natural disasters, government restrictions, widespread technical failures, or third-party service interruptions.
Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited.
For paid services, any applicable limitation of liability will also be subject to the relevant project agreement and applicable law.
15. Force Majeure
Neither party will be considered in breach of its obligations to the extent that performance is prevented or materially delayed by circumstances beyond its reasonable control, including natural disasters, extreme weather, epidemics, government restrictions, civil disturbances, war, strikes, or widespread failures of essential infrastructure.
The affected party should notify the other party within a reasonable time and take reasonable steps to minimise the impact.
Where such circumstances affect an event, production schedule, or other project, the parties will make reasonable efforts to agree on an appropriate adjustment, alternative arrangement, or rescheduling.
Any payment, cancellation, or refund consequences will be determined in accordance with the relevant agreement and applicable law.
16. Third-Party Links
Our website may contain links to third-party websites or services for informational purposes or convenience.
We do not control the content, availability, security, or policies of external websites. Accessing them is at your own discretion and subject to their respective terms and policies.
The inclusion of a third-party link does not necessarily imply endorsement by SANS Groups.
17. Privacy and Personal Information
Personal information submitted through our website or in connection with our services will be handled in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy for further details about the information we collect, how we use it, and the choices and rights available to you.
Privacy Policy: https://sansgroups.com/privacy-policy/
18. Suspension or Termination
We may restrict or suspend access to our website where reasonably necessary to protect its security, address misuse, comply with legal requirements, or maintain its proper operation.
Any termination, suspension, or cancellation of a client project will be governed by the applicable project agreement and applicable law.
Termination will not automatically remove payment obligations, confidentiality requirements, intellectual property provisions, or other rights and obligations that are intended to survive termination.
19. Governing Law and Jurisdiction
These Terms and Conditions will be governed by the laws of India.
Subject to applicable law and any valid dispute resolution agreement, disputes arising from the use of this website or our services will be subject to the jurisdiction of the competent courts in Kochi, Kerala, India.
The parties may attempt to resolve disputes through good-faith discussions before pursuing formal legal remedies, where appropriate.
20. Amendments to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, website operations, business practices, or legal requirements.
Updated terms will be published on this page with a revised “Last Updated” date.
Changes to these website terms will apply to website use from the date they become effective. Existing projects will remain subject to their applicable written agreements unless the parties agree otherwise or applicable law requires a different outcome.
We encourage visitors to review this page periodically.
21. Severability and Waiver
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
A failure or delay in exercising any right under these terms does not constitute a waiver of that right unless e